Customer service and privacy policy page

If your unit is not working please try this first.

1: Make sure both sides have been turned off before turning on. If you don't do this the unit will not work. If the light is on, then the tens unit should be working. Make sure the cord is plugged in the side that is lighted.

2: Make sure the battery is good. Sometimes the batteries will go quick. Make sure battery is in properly.

3: Make sure your getting a good connection on the wire where it attaches to the pad. You may need to take a pair of plyers and lightly squeeze wire connection.

4: Be sure your using enough gel or lotion on the pads. We recommend aloe vera gel but other lotions will work. Waterbased lotion is best. Use a liberal amount, this is something you will get use to and will then know how much you personally like to use.

5:Be sure the tens unit settings are correct. The pulse width should be 200qs and the pulse rate should be 100hz.

6: Be sure to turn power up slowly, sometimes if your not getting good contact because of positioning then you do you do not want to get shocked. The shock won't hurt you but it can startle you.

 

Warranty and return policy:

Privacy Policy

Painaway Pro is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Painaway Pro has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policywcutyro@yahoo.com.

 

Contact us at 602 438 8722 with any questions or problems or email us at contactus@painawaypro.com go to contact page to email us. The return address is also on contact page. Thank you.